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Display glitching

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‎09-21-2019 08:28 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-21-2019 08:28 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

My fitbit has been glitching for the past 2 days now and I chatted with customer support and all they can tell me to do is restart my device and if that doesn't work (it didn't) then there is nothing they can do for me and I would need to buy a new device. All this happens right after an update? What kind of customer support is this? This product wasn't cheap and it hasn't even lasted 2 years! This is absolutely ridiculous. 

 

Moderator edit: Subject for clarity 

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‎09-22-2019 18:03

‎09-22-2019 18:03

Hello @maxicall, welcome to the Community Forums!

 

I appreciate the information and details that were shared in your post, thanks for troubleshooting this situation with our Support team prior to posting too. The feedback that was provided in your post is appreciated, please note that we are always striving to improve the Fitbit experience with our products and services, therefore, the information that is shared here in the Community Forums help us to evaluate our procedures.

 

Since you already contacted our Customer Support team about this, I recommend you to contact them back if you have any additional questions about the outcome of your case. For a better understanding of the information that they provided to you, please check our warranty policies here.

 

Let me know if you have any additional questions, I'll be here. 

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