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Display not turning on

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‎05-31-2019 16:50 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎05-31-2019 16:50 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

Hello. 

My charge 2 screen doesn't work.

I have tried to charge and reset. I have charged it overnight. I have tried holding the button down for 4, 10 and 12 seconds with nothing happening. 

It still tracks and I know this via the app.

What can I do from here? Anyone have any advice?

Thank you in advance 

 

Moderator edit: Subject for clarity 

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‎06-02-2019 12:07

‎06-02-2019 12:07

Hi @R08C3P thanks for bringing this to my attention, I'm happy to help you with your Charge 2 and to give you a warm welcome to our Community!

 

Seems odd that the display of your Charge 2 suddenly doesn't turn on, thanks for troubleshooting your device prior posting. I've contacted our Customer Support team  regarding your display concern to receive further assistance directly with them. That said, I recommend you to keep an eye to your email for their communication, they'll be in touch with you soon.

 

In the meantime, let me know if you have any additional questions. 

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‎06-04-2019 00:13 - last edited on ‎06-09-2019 14:49 by Fitbit Moderator

In response to RicardoFitbit

‎06-04-2019 00:13 - last edited on ‎06-09-2019 14:49 by Fitbit Moderator

Thank you very much.
I look forward to hearing from them.

*Robert 

 

Moderator edit: Removed personal information 

 

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‎06-09-2019 14:51

In response to R08C3P

‎06-09-2019 14:51

You're welcome @R08C3P thanks for your reply. My sincere apologies for the delay in responding.

 

Please do not hesitate to contact me back if you have any additional questions to be answered or if you need anything else, I'll be here ready to further assist you. I want to suggest you to visit our discussion forums and participate too, there are several users who are interested in fitness, healthy eating, better sleep, among others, I'm sure they will be happy to meet you there.

 

I'll be around. 

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