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‎10-22-2019 13:54 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-22-2019 13:54 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Hi can someone help I can't see anything  on the screen of my charge 2. Has anyone had this? 

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎10-23-2019 13:31

‎10-23-2019 13:31

Hi @ncourt, welcome to the Community Forums!

 

To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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‎10-23-2019 13:46

In response to RicardoFitbit

‎10-23-2019 13:46

Hi

It's constantly flashing green on the back when I sync its fine just nothing on the screen appears.

Nathan

Sent from my HUAWEI nova 2i
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‎10-23-2019 13:46

In response to RicardoFitbit

‎10-23-2019 13:46

Hi

It's constantly flashing green on the back when I sync its fine just nothing on the screen appears

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‎10-23-2019 16:36

In response to ncourt

‎10-23-2019 16:36

Thanks for your reply @ncourt.

 

Your clarification is appreciated. To move forward with this, can you please confirm if the restart process that was shared on my previous post were tried? Please follow the next steps:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

 

I'll be around. 

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‎10-23-2019 16:58

In response to RicardoFitbit

‎10-23-2019 16:58

Hello

 

  • I have tried this it vibrates and syncs correctly just nothing appears on the screen.
  • It works just can't see anything on screen which means I can't use any of the functions
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