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‎06-20-2020 06:16 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

‎06-20-2020 06:16 - last edited on ‎09-08-2020 09:24 by Fitbit Moderator

Screen was upside down, now black. Any new suggestions restarting or changing clock face didn’t help.  Thanks

 

Moderator Edit: Clarified subject

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‎06-22-2020 21:57

‎06-22-2020 21:57

Hi @reereading, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before to posting over here, certainly, your Charge 2 is not working as the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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