Display screen lines + delay on the response time-Charge 3

[rachelcaroline]

Hi there. The past week my Fitbit has had these grey lines on the screen. For a few days it still worked fine, and everything is visible, so I didn't bother with it, but in the last few days it's started to have a slow response time for reading my heart rate and updating step count. 

I've tried the long hold reset with no change in the screen. Not sure what to do next. I've had the device for less than a year.

Moderator edit: format

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @rachelcaroline.

I'm sorry to hear that you are having difficulties with your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

In addition to the long restart, you can also try a regular restart by following the steps on this article.

Please let us know if you have any question.

[rachelcaroline]

Hi, thank you for suggesting another restart option. I've tried this, but
the display issues are the same. I've attached a photo to this email for
reference.

[Elisa82479]

I also have grey lines crossing my display instead of black with white lettering.   It just started today.   I just charged my device today.   I tried resetting it both from the watch settings and from hooking it up to the charger and holding the button for 8 seconds.   It successfully restarts, but the screen is still grey. 

[EdsonFitbit]

Thank you for visiting the Fitbit Community @rachelcaroline @Elisa82479.

To evaluate this situation, I created a case with Customer Support for each one of you. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.