Exercise tracking stops intermittently on Charge 4 during workouts

[Lozbean]

Since the latest app update (early 2024) when I’m logging exercise, if I background the app during the workout or walk, for example to change the music or respond to a text and return to the app, I often find that the timer is still going, but the tracker (distance traveled and GPS) haven’t updated. The map then tries to compensate for the lost data. I use an iPhone 15 and Charge 4. I have changed that the app always knows location (not just when I’m using the app)

[ShyC]

I am having the same issue.  I am playing music through iheart. Mine tells me GPS lost connection.

[ManuFitbit]

Hi @Lozbean@ShyC. Welcome to the community forums. 

Thank you for sharing the inquiry regarding the situation with Charge 4. 

@Lozbean While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

@ShyC GPS dropouts can be caused by several things (tall buildings, trees, overcast, etc.). Please make sure to check this article for tips on managing your GPS connection.

[ShyC]

It's a track. At a high school. No trees. Mobile GPS works. Fitbit does not since update. Fitbit is charged over 80% have restarted phone. Still does not work

[Lozbean]

Yes I sought help from customer support but the troubleshooting steps didn’t help and I wanted to see if others had the sane issue.

I think that perhaps the app isn’t any good at tracking exercise anymore and I should just do it through the device. Device tracked exercise shows a whole lot more data than the app initiated workouts now. 

[ShyC]

I have done it on my fitbit (walking) exercise and the GPS quits. That's where my issue lies. I don't get it either. I've tried the steps and none of it helped. Glad I'm not alone.