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Faulty strap on Charge 4

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‎12-21-2022 01:42

‎12-21-2022 01:42

Like many others, my strap has broken and I have contacted customer service to report the fault. I have received an email offering a new strap but they do not have the colour of my strap available and have offered a different colour. Why should I not be able to have the strap that is the colour of my Fitbit? This is really frustrating. Any advice welcome. 

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‎01-07-2023 05:46

‎01-07-2023 05:46

Welcome to the Fitbit Community, @rugbychick. I´m sorry to hear about your Charge 4 strap and that there´s no the right color available. 

 

I would suggest getting the color that is available at this time so you can continue wearing your tracker. 

 

Have a nice day. 

Andrea | Community Moderator, Fitbitp>

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