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Feedback about Charge 3 - My experience

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‎01-25-2021 07:33 - last edited on ‎02-08-2021 17:05 by Fitbit Moderator

‎01-25-2021 07:33 - last edited on ‎02-08-2021 17:05 by Fitbit Moderator

This is the third time that I contact this company. First of all, you can't send an email with all the troubles that this tracker has it and they don't leave you any evidence that you contacted them. Why that? because they don't solve your issues. I was very happy with them until the tracker started to underperforming constantly. I am a customer from 2012, but they don't care to lose me. with what problem I start? My charge 3 doesn't notify any phone call or any text, the light is so low that outside I can't see the screen, it doesn't cheer up when you reach your step goals. If I call them (as I have done) they are not able to solve the problem and they say that IOS has compatibility issues with the tracker. They let me stay on the phone for troubleshooting more than 1 hour, when all the tests they do I have already done by myself. Not only that, but after a couple of days the issues look resolved... for a little bit. After again the same problems... I don't have time to call them every month. Why don't they refund me for such a bad product? Why if they update their system automatically the old models have problems? Is not that they try to convince you to buy a new updated model as their business model? When my tracker breaks definitely I will abandon this company for sure... you should do as well!

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎02-08-2021 17:04 - last edited on ‎03-13-2025 09:38 by Fitbit Moderator

‎02-08-2021 17:04 - last edited on ‎03-13-2025 09:38 by Fitbit Moderator

Hi @SunsetRunner, it's nice to see another post from you here in the Community Forums. 

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you are receiving assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

Let me know if you have any additional questions, I'll be around.

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‎02-09-2021 12:40

‎02-09-2021 12:40

I know - they seem to think everyone should expect to replace a Fitbit once a year after it fails. 

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