Fitbit 3 charged, blank screen, not syncing

[Sammy67]

Hi - the screen was corrupted 5 days but was still synching until 2 days ago, lights still worked. Device was not submerged but is worn in the shower. 

I've tried rebooting the device as per instructions on the help pages. Doesn't work sadly. No lights. Device does vibrate when pressed on charge.

First time I've had this problem.

Device bought as a present April 2019.

Help! Thanks S

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @Sammy67.

I'm sorry to hear that your Fitbit Charge 3 is not working. Thank you for the information provided and for  restarting your Tracker before contacting us.

Besides the restart, you can try some other troubleshooting steps on this article that might be of help.

If you have any question, please let us know.

[Sammy67]

Thanks for the advice.

Sorry to say nothing works- I'm so disappointed with this product- its only 13 months old ! It was a present for my birthday last end of April 2019.

It seems other people have similar issues too. What happens know ? 

Very frustrating. 

[EdsonFitbit]

Thanks for the response @Sammy67.

In addition to the troubleshooting steps performed, please try changing the clock face of your Tracker as explained in this article.

If this doesn't work, please perform a long restart by doing the following:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Please let us know if you need further assistance.