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Fitbit Charge 2 giving wrong floor count

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From the midnight I have not even climbed a single floor but my Fitbit is showing 10 floors climbed

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Welcome to the Fitbit Community @Ujjwal_2606! As you may know my friend, your Charge 2 uses both the accelerometer and the altimeter to track floors.  Algorithms interpret the raw data into a floor.  It registers a floor when it detects continuous motion combined with an elevation gain of about 10 feet.

Said that, here are some of the possible causes for this inaccuracy:

  • The tracker may track floors while driving, on an elevator or in an escalator
  • Due to the Charge 2 is a wristband tracker, it may track floors while opening doors, from a weather change, or from a gust of wind (i.e.  pressure changes)

Occasionally your tracker may detect pressure changes unrelated to elevation gains, such as a gust of wind, weather change, or opening a door. Exposure to excess moisture can also result in extra floors being counted. This happens if the pathway to the altimeter on the back of your tracker becomes temporarily blocked with sweat or water. I recommend that your tracker be worn loosely during exercise. 

I haven't experienced this before, I'd recommend checking what I posted above to see if something listed there is causing the discrepancy.

Maria | Community Moderator, Fitbit


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Hi, 

since last few weeks my fitbit charge 3 is showing my floor count as 50+ avg and today it was 184 however usually my floor count should be around 10 and since last 2 weeks, as I am wfh, it should be zero. My heart beat counter has also stopped. Any advise to fix this issue?

 

Thanks,

DK

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