Fitbit Charge 2 has stopped syncing.

[catblackmore]

All of a sudden, my Fitbit has stopped recording anything but steps from my device to my app (on a Samsung Galaxy S8). Can't get it to pull up my sleep activity or the exercising I did today. I've tried un-pairing and re-pairing the device, but that didn't help. The app keeps saying "Looking for device" when I try to sync, and (I guess) not finding it, although the device is sending step info from itself to the app, so I would think it's connected. Help? (I'm seeing lots of sort of the same issue from other users since the last software update.) Thanks!

[catblackmore · Accepted solution]

After restarting and recharging the Fitbit, I got to thinking that my phone had also updated recently, so I shut down and restarted my Galaxy S8, and the problem with not syncing seems to be fixed. Fingers crossed!! 

[1scubaduo]

I dont see an icon to start the Sync function.

[catblackmore]

If you drag down on the bar that says "Today" in the middle (also has a <
on the left end and "Edit" on the no right end), toward the left of the
drop down, you should see your device. If you tap on it, it should open a
menu/page that has the Sync icon you can tap to start the sync.

[LeeTidler]

Worked for me as well!  Thanks!

[1scubaduo]

This worked but i shouldn't have had to ask.Thanks thoughBob BrownSent from my Verizon, Samsung Galaxy smartphone