Fitbit Charge 2 heart rate doesn't work

[L-Boogie]

The heart rate only shows two dashed lines, sometimes if I press the button while on heart rate screen the heart will go from a heart outline and two dashed lines to being filled in and it will say "60 resting" but it never says anything else. Ive reset it a bunch, ive even reset it multiple times in a row. I've turned the heart rate from Auto to on and even if I turn the heart rate off it will still only display "60 resting" when I press the button on the heart rate screen. I've even got my heart rate up and it still doesn't say anything other than 60 resting

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[L-Boogie]

I've also tried every combination of placenent and how loose or tight it is and it's doesn't make a difference

[ekl352]

Same problem started 2 days ago.  Heart rate does not work and not able to track sleep pattern.  Firmware apparent using the newest one.

[JenBooge]

Did you ever figure a solution? Mine is doing the exact same thing.

[ekl352]

I have come across this problem a couple of time. It can be resolved following the instruction to "reboot" your Charge 2.
i.e. put your Charge 2 to the power source as normally done, then hold on to the side button until it reboot - take may be 2 seconds.
Good luck

[JenBooge]

Thank you! I will try that and hopefully, it works.

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