Fitbit Charge 3 Black Display

[GillianR63]

My charge 3 screen is black. I've tried all the suggested fixes but nothing is working.

Any ideas how to resolve this issue?

Device is charged.

I've tried to reset, but that didn't seem to be working either.

• Thanks

Moderator Edit: Clarified subject

[LucioFitbit]

Hi there @GillianR63 . Welcome to Community Forums.

I appreciate the feedback and troubleshooting steps performed. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device.

You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

Also check if the Sleep Mode or Do Not Disturb Mode are On in your device.

[Judie1980]

Hi there, my fitbit is doing the same thing as of yesterday morning. Have you managed to sort yours out?

[cyndececil]

Point being, the screen is so dark it’s impossible to  go to any of the settings!

[Rubylulabel]

Mine too - had to huddle under a blanket to try and see and when that didn't work try guess where the sleep buttons were and where the brightness buttons were... eventually got it working but something still wrong with it as now the screen has completely faded in the middle...still viewable now...in the dark. Can't see a thing in daylight. Afraid it might be time for a replacement.

[Habitaz]

This has happened to so so many us. I have 3..yes 3 Fitbit Charge 3 and not one of them will work. Dark display, 001 code and one which only half the display works, the other half is completely dark. Fitbit is now avoiding me as I have brought these issues to them and they have no solution. The Fitbits are now just trash..totally worthless. Two have less than 6 months use and one just over a year. No resetting or any troubleshooting has resolved any of the three different issues. Super bummed at this product and company. Apparently the Fitbit 3 has major issues and a faulty product. I have read about it in multiple forums online. I hope you have better luck with your device. 

[GillianR63]

Thanks for your response.

I am unable to reset as can't see anything on the screen due to it being black.

Do you have any further suggestions?

[GillianR63]

Hi, no.

Can't reset it due to the screen being black and not able to see anything.