Fitbit Charge 3 Ccreen is blank

[sarahayley12345]

I have seen a lot of people posting this and I have tried restarting - it gives me the smiley face and then the clock appears but when I take it out of the cradle it goes blank again. I have full charge. I have tried changing the clock face and this does not help either. It still vibrates and the green sensor light still flashes. It worked perfectly before I went to sleep last night and when I woke up at 6:30 this morning, it was black. What other tips do you have to resolve the situation? It’s incredibly frustrating. 

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @sarahayley12345. Welcome to the community forums. 

I'm very sorry for the experience and thank you for the troubleshooting steps you've performed and for taking the time to provide your feedback. Please note that our team is always working to enhance your experience and your feedback is a big part of that process.

Seems that you've followed most of the troubleshooting steps from this thread and my best recommendation is to contact our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. Also, please consider that Phone wait times are longer than normal and for faster service, I recommend contacting them via chat. 

On a side note, please make sure to explain the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

See you around.