Fitbit Charge 3 has gray screen/lines

[magikhands13]

I've had my Fitbit Charge 3 for 16 months and last month It started to get lines on the screen. Now it's got a gray background and more lines. I've tried a restart, a long start, and changed the clock face several times. Nothing works and it's getting worse. I never wear it in the shower or pool. No idea why this is happening. I have a picture but this won't let me upload the picture. Help would be appreciated.

[LiliyaFitbit]

Welcome to the Fitbit Community, @magikhands13.

I am sorry to hear your Charge 3 has gray screen and lines. Thanks for trying to resolve this and provide a picture, I appreciate the additional details and I am here to help. Since the steps you tried didn't help, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. Please keep an eye on your inbox.

Let me know if you have any questions.

[IainLindsay]

Hi

I am having the exact same problem, grey lines on the screen. Have tried the long reset, still no joy! 

[Smileymially]

Mine too has lines across the screen,been like it for about a month,now won't sync ,well it's intermittent and time is wrong,tried rebooting, uninstalling app , syncing on a different device still no better

[PieterNaude]

My Charge 3 worked perfectly well till I did the firmware upgrade this morning.

After that, the vertical grey lines appeared and make it almost impossible to read the face.

I changed clock face twice, restarted on the charger three times - no improvement.

Very disappointed indeed! I've had the device since November 2019 with no issues.

[Camilocard.]

I have the same issue I tried reset it and still not work. By now the screen is almost all dead

[Smileymially]

Hi I have been in touch with fit bit and after they tried to do a long reset  which failed, they've agreed to replace it. so pleased. I just hope this one lasts longer than 4 months.

[PieterNaude]

Hi
I am on a live chat with them. Hope it can be resolved.

[IainLindsay]

I phoned Fitbit. A very helpful man said they would replace my Fitbit, it's a problem they're aware of.

[Camilocard.]

at this moments the whole screen pixels died... 

[PieterNaude]

Just finished a live chat with a guy called Jan. We tried everything and
now they are also going to replace mine.
#happiness