Fitbit Charge 3 is dead

[Nzelmo]

Hi my charge 3 went on for a normal charge up and died.  It has no button vibrations a black screen and doesn’t respond when put in the charger.  I have tried a hard reboot any other suggestions? 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Nzelmo. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. If your Charge 3 is not charging, I'd recommend performing the suggested troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging?

Please skip the restart process since you've already tried that step or repeat it one more time along with the rest of the steps. 

Hope this helps. 

[Nzelmo]

Hi Wilson and thank you.  I have now cleaned the device and charger with rubbing alcohol and placed it on charge for at least 30 mins.  Still no vibration on the button and a hard reboot doesn’t work

[WilsonFitbit · Accepted solution]

@Nzelmo Thank you very much for your reply. 

Since the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but Phone wait times are longer than normal, so I recommend initiating a chat. 

See you around.