Fitbit Charge 3 isn't syncing

[Shadow1961]

My charge 3 does not respond when I sync it through the app it doesn’t switch on but when I press the side button it doesn’t vibrate and I can’t sync the watch because it will keep on happening

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Shadow1961. It's nice to see you around. 

Thank you for the detailed information and for the steps you've followed prior to posting. May I confirm if your Charge 3 is not responding just when syncing? 

In the meantime, I recommend performing a restart by following the instructions here: How do I restart my Fitbit device? You can also refer to this help article for troubleshooting steps: Why won't my Fitbit device sync?

I look forward to your response. 

[Shadow1961]

Hi WilsonFitbit 

Thanks for responding so quickly 

mainly yes it doesn’t respond when syncing but also often just out of random

[WilsonFitbit]

@Shadow1961 Thanks for your reply. 

I appreciate the detailed information. In this case if restarting your Charge 3 doesn't improve the performance, I recommend performing a long restart and you can complete the process by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If your Charge 3 still experiences any inconvenience or turns off by itself, please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone and you can click here to get connected. 

It is also recommended to mention the troubleshooting steps you've followed so our Support Team can assist you from there. 

See you around.