help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge HR 2015

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-24-2019 04:36 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

‎05-24-2019 04:36 - last edited on ‎09-06-2020 19:58 by Fitbit Moderator

Hi,

 

I bought my Fitbit Charge in 2015 and havent used it since then

 

Now im planning on using it full-time and it seems that after I fully charge it the battery drains within 10 mins but in the app it says that it is fully charged and never get an email saying the battery is low. 

 

However, since the band says that the battery is drained it doesnt let me see the stats.

 

Can anyone please help with this issue? The band should be 100% new.

 

Thanks

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-24-2019 19:10

‎05-24-2019 19:10

Have you been keeping the Charge HR charged for these last for years? This is important since a dead lithium battery will destroy itself. 

As for the battery level on the app, this will be the battery level at the time of the last sync? The app will tell you when the last sync was. 

Can only provide info and am unable to help. 

Best Answer