Fitbit Charge3 will not scroll up, down, or left.

[MsJackie2u]

Fitbit Charge3 won't scroll. Clock is on screen, keeping time,  but that's all. Please advise.

[Spiffy53 · Accepted solution]

I’m having the same issue w my Fitbit charge 3. What do I do?

[MELLOWCRUSH]

I plugged mines into the charger and squeezed for 8-10 seconds until a smiley face appears. Then it should restart. 

[MsJackie2u]

Thanks so much. It worked! 🤗

[MELLOWCRUSH]

Awesome, this happened to me earlier today too. I'm guessing like phones they may need a restart too sometimes. ☺️

[MsJackie2u]

Plug your Fitbit3 into charger. Press button on side for 8-10 seconds until 'smiley face' appears. This should restart your tracker.😊

[Spiffy53]

Thank you. It worked

[Lsherman]

This did not work for mine...no smiley ever appeared

[MsJackie2u]

Make sure your tracker is connected correctly. You'll know when the tracker vibrates and you see the battery icon displayed. Then press and hold the button on your tracker for 8 seconds.  When you see the smiley face icon, AND the tracker vibrates, the tracker has restarted. Next, unplug the tracker from the charging cable.  FYI: I've had to do this at least twice so, I guess sometimes the tracker just freezes. I sure hope this helps.

[Lsherman]

Thank you!!! After 1 try in a different port it finally started to work again.Sent from my Sprint Samsung Galaxy S7.

[MsJackie2u]

You're most welcome!! I'm so glad it worked well for you. 👌☺

[Mrs.CC]

Thank you soooo much, the 😀 came up and it scrolls now.

[MLowell]

Just had that problem today and the fix worked. Thanks!

[MsJackie2u]

Fabulous!  So glad it worked for you. 

[Tangochile]

My Fitbit Charge 3 has been hard-reset successfully (smiley face after hard restart when connected to computer) but it still does not scroll. I have re-tried a few times to no avail.

Please advise? This is clearly not as simple a fix as experienced by others in this forum.

Regards,

Mark

[MsJackie2u]

Sorry, you may have to contact customer service. Sent via the Samsung Galaxy S8+, an AT&T 5G Evolution capable smartphone

[MLowell]

Thank you. I was able to resolve the problem within a day or two of it
happening.

[Shadow1025]

Same here. Got the smiley face 3 or 4 times, changed clock faces, and got nothing 

[MsJackie2u]

Hi! 

Since you've tried 3 to 4 times, I suggest you contact Customer Support.  I'm sure they'll get you "back on track".😊

[NormieJ]

Had to do it a couple of times before it sprung to life. Thank you