Fitbit HR not syncing

[Sue_M2019]

Hi

Looking for help on my fitbit HR not synching since the 6th July.  I have done everything bar deleting the account because I dont want to lose my previous activity. I have turned bluetooth off and on, held the fitbit beside the computer when trying to sync, unpaired the device which I cannot now reconnect.  Any ideas would be great.  Thanks.

[SteveH · Accepted solution]

The usual things to try when you get syncing issues are:

• restart phone / computer
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's (or computer's) bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
• if none of that works then contact customer support: contact.fitbit.com

[Sue_M2019]

Thank you so much Steve.  Legend!

[larmes63]

my bluetooth isn't finding the watch!!

[SteveH]

@larmes63  Have you tried the steps in the earlier post in this thread?