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Fitbit Pay tile missing

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‎02-09-2020 09:38 - last edited on ‎09-22-2020 14:19 by Fitbit Moderator

‎02-09-2020 09:38 - last edited on ‎09-22-2020 14:19 by Fitbit Moderator

I purchased a new Charge 3, and during Setup it updated/installed what I assume is the latest firmware: 20001.63.5. I am using the iOS app on an iPhone 11 Pro with iOS 13.3.1 installed. When I go to the Account screen, and then to the Charge 3, I only have three tiles: Clock Faces, Apps, and How to Use.

 

I have tried logging out of the app, and deleting it, doing a soft reset on the iPhone, and re-installing the Fitbit App, but nothing works. What should I do now?

 

 

Moderator edit: subject for clarity

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‎02-10-2020 03:12

‎02-10-2020 03:12

Welcome to the Community, @Phibbit.

 

Thanks for troubleshooting this tile missing issue. Keep in mind that only special edition trackers count with the Fitbit Pay option. Is your Charge 3 special edition?.

 

I hope to hear from you soon. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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