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Fitbit losing data

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I have seen a few of these threads without any actual solution.  My fit bit will synch to my phone during the showing my footsteps, the next day it shows zero, I don't loose heartbeat or weight data, only footsteps.  I turn it off and on, no change.  I synch on my phone and it gets today's footsteps to the step, but they disappear the next day to zero - show up 1 day on my scoreboard and show as zero the next day.  I have deleted my fit bit app and re-installed which fixed some synch delays, but this is a different issue.  I have had 2 different Fitbits for 5 years, this isn't an issue of resetting to zero at midnight on my fitbit, this is my data for 1 day properly synched and showing up on my scoreboard, then resetting (or being overwritten) to zero the next day.  According to my fitbit today, which I never take off when awake, I have not moved in 4 days.  Anyone have any ideas.

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