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Fitbit not registering my 250 steps on dashboard

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My fitbit shows that I obtained my 250 steps each hour (when you check on the actual fitbit) but the dashboard shows I missed an hour. How is that possible?

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I found that if your arm isn't swinging as you walk, it won't register the steps.  Like when you have your hand on the shopping cart at the super market

 

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My fitbit on my wrist says I got 250 steps 10 hours out of 10, but the dashboard shows I missed an hour. In other words, it registered my stepsbut isn't registering that I got 250 for every hour. 

Pat O'Shaughnessy(919) 219-7067
ncpat1@aol.com
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The fitbit on my wrist registered all the steps. It says I got 250 steps 10 out of 10 hours. The dashboard, however, says I missed an hour.

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