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Fitbit not responding

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‎05-09-2019 09:02 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-09-2019 09:02 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Can’t get my Fitbit to respond it is stuck in some update?

 

Moderator edit: personal info removed

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‎05-09-2019 10:41 - edited ‎05-09-2019 10:42

‎05-09-2019 10:41 - edited ‎05-09-2019 10:42

@azhrammy - Please edit your response to remove your email address. This is a public forum and I’d hate to see you get inundated with spam. To do this, tap the three dots at the top, right corner of your posting then tap Edit.

 

As for your comment that your Charge 2 will not respond ... could you please provide more detail? Does the clock face show? Will it sync? What is showing on your screen?

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‎05-09-2019 11:51

In response to SunsetRunner

‎05-09-2019 11:51

No clock is showing there is a skinny loop with a round ball on the middle. The first part of the loop is white & then after the ball the loop is black

Sent from my iPhone
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‎05-09-2019 15:18

In response to azhrammy

‎05-09-2019 15:18

@azhrammy Welcome to the Fitbit Community.

 

I'm sorry to hear that your Fitbit Charge 2 is not working properly. In order to have a better idea of what is shown on your device, please be so kind to attach an image.

 

In the meantime, to resolve difficulties to update the firmware version, you can follow these steps.

 

@SunsetRunner Thanks for your support.

 

If you have any question, please let me know.

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