help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2020 03:16 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

‎06-29-2020 03:16 - last edited on ‎09-06-2020 19:41 by Fitbit Moderator

My phone does not detect my Fitbit,it is able to detect other Bluetooth devices,I want to correct the time

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-05-2020 06:12

‎07-05-2020 06:12

I never had the problem until the latest Versa update. I have no problem syncing to other devices. I tried rebooting and it synced with bluetooth on my Android Galaxy 9 phone so I thought it was fixed. I went out for a walk a few days ago with my exercise set to walk and it kept saying "connecting" and never connected. Bluetooth could not detect it. This a.m. it was not synced so I tried rebooting again but it still wold not connect.

 

This kind of problem is why I hate to install updates. Far to often it solves an existing problem but creates now ones. Doing a factory reset is not a way to have to fix a problem that causes a user a lot of work.

Best Answer
0 Votes