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Fitbit won't charge

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‎04-25-2019 17:58 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎04-25-2019 17:58 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

My fitbit charge 2 has stopped charging. Today I bought another charger as I wasn't able to figure out if it was the charger or the fitbit. It is still not charging. What is the life of the charge2? I bought it in Feb of 2017 on Amazon Prime. Are there any warranties ? Thank you for your reply 🙂

 

 

Moderator edit: subject for clarity

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‎04-25-2019 19:33

‎04-25-2019 19:33

Here's some battery-charging tips to try:

Why isn't my battery charging on my Fitbit device?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-26-2019 19:37

In response to JohnnyRow

‎04-26-2019 19:37

Hello @piratesdaughter  thanks for joining the Fitbit Community, it's great to have you on board! It's nice to see you around @JohnnyRow ! I am sorry for the late response. 

 

Thanks so much for your time and efforts trying to resolve the battery not charging difficulty you're experiencing. I appreciate you providing the purchase details. I would like to confirm if the steps provided by @JohnnyRow helped you? While Fitbit products don't have determined life expectancy you can find more information about our warranty policy at http://www.fitbit.com/returns.

 

@JohnnyRow thank you for the helpful tips!

 

Let me know how it goes.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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