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Fitbit won’t turn on

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‎02-27-2020 12:31 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎02-27-2020 12:31 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

I’ve tried all the troubleshooting but it doesn't work for my charge 2 and it doesn't want to turn on. What do I do?

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‎02-28-2020 18:59

‎02-28-2020 18:59

Hi @ZombieAssassin, welcome to the Community Forums!

 

Thanks for your post and troubleshooting your device prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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‎02-29-2020 22:30

In response to RicardoFitbit

‎02-29-2020 22:30

I have looked at the website already and only one of the heart sensors are flashing. But when the Fitbit was working it never showed me my heart rate.
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‎03-01-2020 15:59

In response to ZombieAssassin

‎03-01-2020 15:59

Your reply is appreciated @ZombieAssassin.

 

Thanks for the details that were shared with me. Since the troubleshooting steps from my previous post didn't resolve this issue, let me share with you that I've contacted our Customer Support team for them to provide you further assistance. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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