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Fitbit won't turn on

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‎05-09-2020 12:58 - last edited on ‎09-17-2020 09:38 by

‎05-09-2020 12:58 - last edited on ‎09-17-2020 09:38 by

My Fitbit Charge 3 will not turn on. Although plugged in, the screen is black. It does vibrate; and strangely, continues to vibrate for the length of time the button is held in for.

I have tried holding the button in for 10 to 15 seconds while plugged in to attempt a reboot, which has been unsuccessful and yet, continued to vibrate constantly for those 10 to 15 seconds.

 

Does not sync either. 

 

Any suggestions folks? 

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‎05-09-2020 15:36

‎05-09-2020 15:36

Mine was the same way and I did a reset as suggested by plugging into a charge cable and then holding in the button for 8 seconds. I got the smiley face and unplugged but now it always has the smiley face and is still unresponsive.

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‎05-09-2020 15:46

In response to TitaniumWayne

‎05-09-2020 15:46

Hi Wayne,

 

Tried this, Fitbit simply continues to vibrate constantly for the time the button is held in for i.e. it's just vibrating in my fingers for 8 seconds. Completely unresponsive when not plugged in to the charger too. 

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