Flex 2 and Charge 2 stopped syncing

[Spookiekabuki]

Hello,

My tracker randomly stopped syncing to my account. My phone could pick up the steps and data, but my actual web account and partner apps did not see it. When I contacted support, they simply said the devices are out of warranty. 

I think FB is trying to force me to buy a new device. Has anyone else experienced this?

Moderator Edit: Clarified subject

[Spookiekabuki]

Hello,

Fitbit just deactivated my Charge 2 and Flex so that they will not sync. When I contact support, they simply say the devices are out of warranty. Has anyone else experienced this? It's clear they are trying to force me to buy a new device. 

[Odyssey13]

Hi @Spookiekabuki  Fitbit warranty information is here - click to read. How did they deactivate your older devices? I'm wearing an out of warranty, no longer being made Alta HR. A friend of mine is using an out of warranty, no longer being made Zip. They both still work on our accounts. So what's really going on? Posting the same thing in several areas is discouraged and so your posts were merged.

[Gracesmom]

Yep Has not synced at all this week to phone or partner apps. 

[sorbie]

My charge2 will no longer sync.  Would not charge over night  and when I did charge the time is now wrong (date OK) .  Can'

t reset time!  

[sorbie · Accepted solution]

If I have to buy a new one it will not be Fitbit!

[JOSEPHJRA]

Me too. No one should ever buy from this company

[Spookiekabuki]

What's really going on? I honestly dont know.

I was having sync issues so I removed the tracker from my account in an attempt to re-pair it. I got as far as getting a code on me screen to enter into my phone, and then nothing. I suspect that fitbit has disabled my trackers because they are all out of warranty and they can instead insist that I buy a new one rather than troubleshoot it. I own several trackers and none of them will connect to my account.