Food Menu Missing

[Cpl117]

About 3 days ago I noticed when I attempted to log food the entire menu was missing. Meals, recent, favorites, etc. The entire pane is missing. Any ideas?

[SkullBurner]

Even though I might not own a Charge 3, a friend of mine had a similar issue with two entire menus gone. My first suggestion would be to restart it (possibly a couple of times if it doesn't give immediate results) as explained here: https://help.fitbit.com/articles/en_US/Help_article/1186

[Cpl117]

Tried and failed. I should also say the app on my iPhone still has everything. The dashboard on my Mac shows no food or calorie graph. The entire pane is missing. Such a mystery. 

[SkullBurner]

So restarting didn't work out after all for you. I suggest looking in your settings. It might be a setting with it turned off by accident. If not, I can try to do some research about similar problems and see what their solutions were.

[Cpl117]

Thanks. I have googled all that I can find and no one else has the problem. The only things that have changed in the past week is that I now use a different protection instead of Norton and 1Blocker for ad blocking. I've checked those settings and can't find anything. I wouldn't think my food is an ad or malware!

[SkullBurner]

It's true that a food menu isn't an ad or malware 😂
For some clarity though, about how long have you had this Charge 3? If you've had it a while, and you're OK with data being cleared on it (I'm not entirely sure data transfers over), but you could maybe perform a factory reset, but only do that as a last resort if nothing works.