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GPS connected run - No HR graph

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‎08-06-2019 07:33 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-06-2019 07:33 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

Last week (Fr 2 Aug 2019) I noticed no HR data/graph after my run when I set up the GPS activity on my app/iphone, however it will work if set on the tracker, but this is not a good method as it is not easy to see if the timer on the tracker is stopped or started while outside - much better to do this on the app/iphone. There is already a thread open on this matter:


[ Exercise tracking in app - no heart rate data ]

 

but I am guessing it is not being attended to by FitBit - as it was started 2 years ago, but most of comments there are from the last few days.

 

Any feedback on this would be greatly appreciated.

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2 REPLIES 2

‎08-06-2019 09:25

‎08-06-2019 09:25

My wife and I have exactly the same problem as you describe. We both use charge 2 on android phones.

The problem started a week ago we think.

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‎08-06-2019 09:58

‎08-06-2019 09:58

Mine stopped displaying heart rate data on the exercise tab on July 30, 2019.

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