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Galaxy S9 GPS Issues

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‎05-03-2019 09:11 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-03-2019 09:11 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

Hi,


Hoping someone can help. Have seen a few posts regarding this but unable to see a clear resolution.

 

I have recently upgraded my mobile to a galaxy s9 and now the connected GPS does not appear to be working when my phone screen is locked.

 

Maps of my runs/walks are showing as straight lines (as crow flies) between points were i have unlocked the phone screen.

 

Does anybody know how to fix this issue?

 

Thanks in advance

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1 BEST ANSWER

Accepted Solutions

‎05-04-2019 08:41 - edited ‎11-09-2020 12:35

In response to Jsh1818

‎05-04-2019 08:41 - edited ‎11-09-2020 12:35

Hi folks,

 

I think I may have resolved the issue on my s9 although it is only the most recent walk that has worked this morning and I haven't been out since.

 

These are the steps i took;

 

On galaxy s9

1. Go to settings - search for 'optimise battery usage' ensure 'Fitbit' and 'Maps' are not optimised.

2. Go to settings - apps - fitbit - and ensure background activity is allowed.

3. Go to settings - apps - maps - and ensure background activity is allowed.

4. from pull down menu double from home screen, double click on location, click 'details', click 'improve accuracy' and ensure wifi scanning and bluetooth scanning are enabled.

5.in fitbit app, click 'account' button at top right hand corner, click 'charge 2', click 'notifications' and enable all notifications.

6. on fitbit device, before walk/run/cycle, ensure notifications are turned on and device is synced to phone.

 

It may be that not all these steps are required for gps to stay connected, or it could be that I have been lucky.

 

If it keeps working I am not going back to trial and error combinations of the above.


Credit to other posters - notably Mturn - https://community.fitbit.com/t5/Charge-3/Charge-3-loses-GPS-connection-unless-Fitbit-app-is-open/td-...

 

Hope this helps - let me know if you manage to get this to work for you.

 

Update November 2020

 

I recently started having this issue again following an android system update.

 

It took me a while to get it fixed but what I had to do, in addition to the above, was:

7. Go to settings>location>app permissions >fitbit>permissions >location. Ensure set to always on.

8. Do step 7 for maps.

9. Turn bluetooth off.

10. Force stop the fitbit app from settings.

11. Turn bluetooth back on.

 

 

 

View best answer in original post

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0 Votes
3 REPLIES 3

‎05-03-2019 10:00

‎05-03-2019 10:00

I am having the same issue and hope to find a fix here

Best Answer

‎05-03-2019 12:49

‎05-03-2019 12:49

Same problem here with S9

There are 10 kinds of people in the world. Those who understand binary and those who don't.
Best Answer

‎05-04-2019 08:41 - edited ‎11-09-2020 12:35

In response to Jsh1818

‎05-04-2019 08:41 - edited ‎11-09-2020 12:35

Hi folks,

 

I think I may have resolved the issue on my s9 although it is only the most recent walk that has worked this morning and I haven't been out since.

 

These are the steps i took;

 

On galaxy s9

1. Go to settings - search for 'optimise battery usage' ensure 'Fitbit' and 'Maps' are not optimised.

2. Go to settings - apps - fitbit - and ensure background activity is allowed.

3. Go to settings - apps - maps - and ensure background activity is allowed.

4. from pull down menu double from home screen, double click on location, click 'details', click 'improve accuracy' and ensure wifi scanning and bluetooth scanning are enabled.

5.in fitbit app, click 'account' button at top right hand corner, click 'charge 2', click 'notifications' and enable all notifications.

6. on fitbit device, before walk/run/cycle, ensure notifications are turned on and device is synced to phone.

 

It may be that not all these steps are required for gps to stay connected, or it could be that I have been lucky.

 

If it keeps working I am not going back to trial and error combinations of the above.


Credit to other posters - notably Mturn - https://community.fitbit.com/t5/Charge-3/Charge-3-loses-GPS-connection-unless-Fitbit-app-is-open/td-...

 

Hope this helps - let me know if you manage to get this to work for you.

 

Update November 2020

 

I recently started having this issue again following an android system update.

 

It took me a while to get it fixed but what I had to do, in addition to the above, was:

7. Go to settings>location>app permissions >fitbit>permissions >location. Ensure set to always on.

8. Do step 7 for maps.

9. Turn bluetooth off.

10. Force stop the fitbit app from settings.

11. Turn bluetooth back on.

 

 

 

Best Answer
0 Votes