Gray lines on the screen

[Rikki13]

My screen has gray lines going down middle 

Moderator edit: subject updated for clarity

[Buster2599]

We have the same issue. Mine is only 6 months old. We have followed the steps for a hard reset and nothing. Seems like a problem with these units. Please Fitbit fix this problem. 

[Rikki13]

Every Fitbit I’ve owned literally only lasts 2 years it’s so frustrating 

[tammygl]

Yours lasted longer than mine (6 and 7 months) I so regret upgrading to the Charge 3 from the alta, nothing but continuous problems and no recourse😬

Moderator edit: format

[Rikki13]

That’s the second time it happened at 6 months they replaced it then but now it’s out of warranty which sucks 

[Lori1957]

This happened to me too. This is my second unit. First one stopped working within the first year. But the replacement now has a black screen and they won’t warrant it because the original warranty has expired. 2 in a little over a year is ridiculous! They offered me a 25% discount on a new one but I’m not throwing away more money on an obviously defective product. Time to start looking for a better device!