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Green LED lights stopped working

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‎04-13-2019 12:28 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-13-2019 12:28 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

My charge 2 is only a year and a half old. The green LED lights stopped working 5 days ago. I did a reset on it to try to get them to work again and nothing changed. Then 2 days ago it quit working all together. I charged it and it came back on for about 10 minutes and then quit again. What can I do to fix it? 

 

Moderator edit: Updated subject for clarity 

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‎04-15-2019 08:46

‎04-15-2019 08:46

Welcome to the Community @Ahuneycutt. Thanks for the details that you've mentioned and the troubleshooting that you've tried. 

 

Since, you've tried restarting it and charging it but it's still not working. I've created a case on your behalf with my team, they will continue assisting you on this. 

 

I'll be around if you need further assistance. 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎07-17-2019 00:38

In response to SilviaFitbit

‎07-17-2019 00:38

Hi, my led lights have stopped working altogether now. First it was one light and then the others. I have tried restarting and turning on/off led lights a few times but that has not worked. As the lights have stopped working; my sleep tracker, my heart rate monitor and therefore my exercise tracking are not accurate. 

Do I still have a warranty? would appreciate any help. Thank you.

 

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