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Heart Rate Not Working

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‎01-28-2019 14:02 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-28-2019 14:02 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Recently my heart rate feature has stopped working. I have had the Fitbit for over a year and issues until now. It just shows two lines, the heart is not blinking but the lights work on the back. I have tried the tracker at different tensions and places on my wrist, aswell as switching it from on to auto. I have also tried a triple reset! It has worked at one point during the day as it shows an hour of readings on the graph. Anyone any ideas? I Will be devasted if it’s been broke. Thankyou

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3 REPLIES 3

‎01-28-2019 17:23

‎01-28-2019 17:23

I would try a regular Restart first and do it several times if necessary.

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‎01-28-2019 23:15

In response to SunsetRunner

‎01-28-2019 23:15

Hiya I’ve tried just w regular reset and then also a triple reset and no luck
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‎01-29-2019 06:42

In response to Jodstubbs

‎01-29-2019 06:42

I would try a Factory Reset as a last resort and if that doesn't work, contact Customer Support.

Swipe left to Settings, then About and then Factory Reset and follow instructions.

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