Help! Charge 3 going berserk!

[TASG]

All day today I noticed something strange but couldn’t really see my screen it was super dim.  THEN it began going crazy - flashing different screens, no screen would stay put and ao I put it in the charger for a few hours.  Nothing improved but I can see the screen and it says Jan. 1 12:00!  Somehow the time has re-set and it won’t sync.  Is it done? Help!

[AndreaFitbit]

Thanks for getting back to us and for letting us know that your Charge 3 screen went crazy and that it won't longer sync @TASG. 

I noticed that you already got in touch with our Support team and got assistance.

[TASG]

Hello and thanks for responding.  Unfortunately the only solution was to offer me a discount on a new device yet I cannot use it!  It is not good for the Charge 5, yet I cannot purchase a Charge 4!  What good is a discount on a new device if I cannot use it??  Also, it seems that this is a problem for a lot of people and Fitbit is not taking steps to resolve this issue at all.  They are hoping people will just buy a new device and go away.  

Moderator edit: format. 

[AndreaFitbit]

Thanks for getting back to us @TASG. Thank you for your feedback in regards our warranty, we strive for excellent customer service, and customer satisfaction remains our number one goal, however, the demands of running a global business require that we now enforce our warranty consistently.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Keep on visiting the forums.