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Help Charge 3

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‎10-21-2020 13:28 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

‎10-21-2020 13:28 - last edited on ‎11-12-2020 13:24 by Fitbit Moderator

I have done EVERYTHING.  Reset, reboot, powered off, powered on, changed the clock face.  NOTHING WORKS and apparently FitBit could care less.  So, after being one of the very first adopters of their products almost a decade ago, I'm hoping YOU my fellow consumers, might recommend a product YOU changed out to, when conveniently ignored, not given a forum to ASK a question to resolve something that is suppose to be a "simple fix", but isn't.  
All of the "work arounds" haven't worked.  I'm done.  Seems FitBit has gotten too big and if they pretend the consumer is just a by product, we don't have to honor their dedication or consumerism over the years.  Thoughts?  I'm done chasing my tail and going in circles.  Can't access a REAL human.  Tired of bots and fixes that DO NOT WORK. 

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‎10-21-2020 13:51

‎10-21-2020 13:51

Just frustrating.  I work in IT, I understand tech.  I also understand the value of brand/customer loyalty...was a time....lol.  Too big for their britches I suppose.  Maddening.  Either way, need a new tracker, cost effective, provides similar user interface, sleep tracking a plus, becuase after having bought more then a dozen plus FitBits over the years?  Think it's time to "let go".  Marriage and love affair, is over... Ty - R 🙂

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‎10-21-2020 13:57

‎10-21-2020 13:57

I just came back from live chat, we fid all the above. Nothing.(i do have a green sensor light and full charge, for now anyway, but black screen, had a bunch of white dashes moving down screen then poof, nothing)

Seems this is a defective line from reading forums. I was told to wait for an email..... 

I will definately be considering another brand if this isnt rectified. (Ive only owned 2 fitbits) but reading above comments on charge 3 is worrysome, they are still selling them? 

(Wonder about recurring problems on all the other lines of fitbits now... im afraid to look.) 

Ok, now i wait...  ..someone please post if you get a fix.

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