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Hidrate app sync problem

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‎02-04-2019 11:03 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-04-2019 11:03 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My FitBit Charge 2 has never synced with my Hidrate Spark app. I feel like I've tried most troubleshooting options, but they just don't connect. Any suggestions beyond clearing my data/cache? 

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‎02-04-2019 11:33

‎02-04-2019 11:33

Hi @ChrystyFytBytsy and welcome to the forums. The Hidrate Spark app was not developed by Fitbit. You should contact Hidrate Spark customer service to see if they can help. 

 

Tap here for more information and instructions on connecting a third party app to Fitbit. 

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