Horizontal lines on display

[Sandy19]

I bought my Fitbit charge 3, 7 months ago, now it is showing few horizontal lines, I tried to restart, long restart and even change face but still having this display issue

Please help me 😞 

[EmilyJ27]

Hope you get some help with this.

I've got the same problem too - a few weeks before the lines appeared my device hasn't been syncing

[Specialk1228]

My screen has so many black lines across it I have a really hard time reading my steps, etc.  

And it is getting worse. I have tried all the suggestions, nothing helps. I hope customer service will help, but I’ve not been able to contact them 🙁. 
I’ve had mine since Christmas. These lines started blocking my screen about a month ago. 

[Sandy19]

Oh no, it's really bad, I saw so many posts with similar problems and it looks like they are selling with the know bug 😞 

[p24296]

I got my charge 3 in Oct 19, had this problem in March 20 and they replaced it for me, now the same thing happening with the replacement, grrr. Going to make contact with them today and see what their offer is this time, had a charge 2 before for 4 years with no issues

[Specialk1228]

I know! I am shocked at how many people are having the same issue. Something is really wrong. I am soooooo frustrated. I love my Charge3, but this display issue is crazy. There is enough crazy in our lives right now, you know what I mean?  I hope Fitbit will replace these with a newer version or the next step up. I’ve not been able to get thru to customer service. I hope they monitor these posts and will reach out to us to correct the issue. 


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[Madroy]

I bought my charge 3 in October as well and it has recently started having these black lines too. Presumably this is due to faulty LED screens. Will try to contact Fitbit to see what they will do. I never had a problem with my old charge 2 screen even if it did fail to take heartbeat readings at times - hence the change to the 3!

[Specialk1228]

Wow! Your replacement Fitbit is having the same screen issue?  That’s really upsetting. Let us know what they do this time. How do you get in touch with customer service?  


Sent from Yahoo Mail for iPhone

[p24296]

Hi, after emailing to and fro they have sent me another replacement. I stated that I wasn’t happy but they say all they can do is replace like for like or offer discount on another model. They weren’t accepting that this was a known problem but I insisted that they did, and have retained copies of all correspondence, will see how this one goes. The email I used was https://contact.fitbit.com

[Madroy]

I used the chat service. After a couple of abortive attempts to correct by rebooting they gave me the option of replacement charge 3 or half price on something else.

[Sandy19]

• Yes after using chat service they gave me the same options as you , so now have a replacement, so far so good!! Let's see.... 

[wiseraven7]

I’m experiencing all the same issues as y’all are 😢. I have had to return 2 of them for similar issues and this is the 3rd Charge 3 I have had in less than a year. They are obviously having issues with this model watch. I want them to upgrade me to the Iconic. 

[Slal333]

BTW, phone number for customer service:

1-877-623-4997

press 4 for "other devices"