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How do I reset Charge 3 badges from previous owner?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2023 21:53 - last edited on ‎12-29-2023 09:37 by Fitbit Moderator

‎12-28-2023 21:53 - last edited on ‎12-29-2023 09:37 by Fitbit Moderator

I recently found a charge 3 at a thrift store. It was full of the other users badges. Is there away to rest them?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎12-28-2023 22:33

‎12-28-2023 22:33

Hi @brillobee  there are instructions on how to remove old data from the device at this article - click to go there.

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎12-29-2023 04:54

In response to Odyssey13

‎12-29-2023 04:54

I did that. The badges are still there in my app.

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‎12-29-2023 07:35

In response to brillobee

‎12-29-2023 07:35

Hi @brillobee if you set up using your new account and a new device, it should start you at scratch. I'll see if a Fitbit Moderator can stop by to give you more direction.

Stepping in the U.S.A. since September 2013. Android 14

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‎12-29-2023 11:39

In response to Odyssey13

‎12-29-2023 11:39

@brillobee Welcome to the community forums. @Odyssey13 Thanks for the heads up and help.

@brillobee Thanks for the information provided, and the steps that you've tried prior to posting. To help you with this, may I know if you had a Fitbit device or MobileTrack linked to your account before? I'd like to explain that badges cannot be transferred from one account to another as each account will save their own data. With this in mind, it might be that you are seeing the badges you previously earned.

While currently it's not possible to delete badges; you can delete your account and create a new one if you'd like to start from scratch. For more information, you can check this help article.

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