How long does it take to setup the Charge 3?

[Azzan]

Hi, I bought the Fitbit Charge 3 earlier today, charged battery for 6 hours (got the battery to 100%) and now I'm setting up Charge 3 on my phone.

I have Fitbit app installed on my phone, entered the 4 digit code from Charge 3, and now it says:

"Setting up Charge 3 - Step 2 of 3. Downloading... 22%"

So everything seems to be working properly so far. However, the "Step 2 of 3. Downloading" part seems to be extremely slow. 😞 Feels like I'm back in 90's and downloading a full length 600MB movie on dial up connection.

I think it took more than few hours to reach 22% download.. just WTF? so now I'm curious..

Q1. firstly how big is this download? 10+TB?

Q2. what is it downloading? updated Fitbit app for Charge 3? new firmware for Charge 3?

Moderator edit: subject & word choice

[AlejandraFitbit]

It's great to see you around @Azzan.

Thanks for troubleshooting this setup issue by yourself. Regarding your setup inquiry, all depends on your internet connection, on how fast it is since the tracker will be updated with this.

If you keep having problems pairing your Charge 3, you can follow the instructions provided in the help article Why can't I set up my Fitbit device?.

Let me know how it goes. 😉

[PeppermintTwist]

Hello, I just got my first ever Fitbit and am very excited.  It is a Charge 3, like the person's who asked the question in this thread.  Mine is also taking a while to download, so I appreciate seeing this question here on this exact topic.  Your did not include what the typical approximate time frame is, so I, too, am wondering if the length of time mine is taking is par for the course/normal, or if I should be worried.  I understand you are saying it depends on the user's internet connection, but is there even a general ballpark of how long it typically takes?  It's been about half an hour thus far, so I'm just going with the flow for now.  Thanks.

[PeppermintTwist]

UPDATE:  it was fine after all, my new Charge 3 did end up completing the downloading phase shortly after I posted, and the set up process was completed without any problem!  Now I'm just freaking out a little about my heart rate readings but I digress!  I'm already obsessed with my new Fitbit and so appreciative of all it will be able to tell me about my health.

[Jmaykus]

I've got strong WiFi and it is taking FOREVER

[HelenRB]

I'm having exactly the same worries as we speak! It's reassuring to hear that it DOES take a while to set the thing up.

[reggierabbit]

I am having considerable probs downloading to a Samsung A20e.  It seems permanently stuck at 20%

[xucaen]

Same here, brand new Charge 3, seems to be taking an unusually long time to download. I wish there was an option to update directly from PC.

[Hargie]

Can you give me a rough idea on how long this process should take, currently step 2 of 3 for last 2 hours

[lundness]

How long did it end up taking?

[gillieevans]

on 3 hours

[Meghan2021]

I also have a strong Wi-Fi and mine is also taking forever to connecting?

I am using a android moto phone its taking forever?

[WilsonFitbit]

Hello everyone. @Meghan2021 Welcome to the community forums. 

@Meghan2021 Thank you for the information and for the steps you've followed. I'd like to let you know that the set up or pairing process is usually fairly fast, it should take around 10-15 minutes to complete it. 

If it's taking too long, I'd recommend making sure that your phone meets the requirements listed here: https://www.fitbit.com/global/us/technology/compatible-devices.

If your phone meets the requirements to work well with the Fitbit app, I'd recommend performing some troubleshooting steps suggested in this help article to see how it goes: Why can't I set up my Fitbit device?

Hope this helps. 

[Jmaykus]

Since my charge 3 is now out of warranty, it won't sync. I'm destined to
be an hour off until the next time change. They told me they give me a
coupon for 35% off a new one. Hmmmm

[WilsonFitbit]

@Jmaykus Thank you for your reply. 

I'm sorry for any inconvenience and thank you very much for taking the time to provide your feedback. I was able to see that you reached out to our Support Team and they provided assistance and information. If you still have additional questions or inquiries, I recommend replying back to your case and they will be glad to continue assisting you. 

On a side note, your understanding is very appreciated, but replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around.