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How to make HR sync on Windows 7

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2016 16:48 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎04-28-2016 16:48 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

How do I get the Charge HR to sync on demand when using Windows 7?

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7 REPLIES 7

‎04-28-2016 16:55

‎04-28-2016 16:55

Hello @Bobz,

 

Welcome to the community!

 

Do this:

fitbit-tray.jpg

Then select "Sync Now".

 

I hope this helps.

 

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎04-28-2016 17:04 - edited ‎04-28-2016 17:10

In response to PureEvil

‎04-28-2016 17:04 - edited ‎04-28-2016 17:10

Thank you!

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‎01-14-2017 06:50

In response to PureEvil

‎01-14-2017 06:50

I tried this and does not work ...have things changed in this past year?..does fitbit no longer support windows 7?..I also reset..deleted and reinstalled fitbit,etc

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‎01-20-2017 16:46

In response to dricusp

‎01-20-2017 16:46

I have also done as above but have had no luck.  Can some one who has been successful please advise as I wish to be up and running.  The fitbit was a 69th birthday present.

Best Answer

‎01-20-2017 16:56

In response to Lfc3592

‎01-20-2017 16:56

@dricusp and @Lfc3592,

 

Welcome to the community!

 

When you say it doesn't work.  Does Fitbit Connect give you an indication that it has encountered an error?  If so, what does it say?

 

Note:  If you also sync with another device (such as your smartphone), you may want to disable bluetooth on that device because it may interfere with syncing on your computer.

 

I hope this helps.

 

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎05-15-2017 15:08

In response to PureEvil

‎05-15-2017 15:08

Sync Now is greyed out and the FitBit Connect program cannot find the dongle which has been sitting in the PC for the past 2 years without any problems.

I too have the "no sync" issue, and I agree, it appears that FitBit no longer supports Windows 7

Best Answer

‎02-27-2019 08:15

In response to PureEvil

‎02-27-2019 08:15

Maybe if you have that icon in the said customize box. I dont so how do I sync? 

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