help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to turn off sleep score

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-13-2019 13:58 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-13-2019 13:58 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Recently my Charge 2 began giving a sleep score instead of time spent asleep/awake. Knowing how long I was asleep/awake was useful, but this sleep score is meaningless for me. How can this feature be turned off?

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎09-13-2019 16:45

In response to dscsmbhh

‎09-13-2019 16:45

It's still there,  but a bit hidden.  Tap the sleep tile;  then scroll right on the top bar charts to last display; then tap the 'enlarge' icon - the box near top right composed of 4 outward pointing arrows.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
4 REPLIES 4

‎09-13-2019 15:18

‎09-13-2019 15:18

It cannot be turned off but you can still see all the same data as you could before.

Tap on the day's sleep and you will see 3 pop-up tiles for 'Time Asleep' (which shows time asleep and awake right there), 'Deep and REM', and 'Restoration'.  Tapping on each of those gives you even more information.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎09-13-2019 16:31

In response to JohnnyRow

‎09-13-2019 16:31

Thanks for your reply. Sorry, I wasn't very clear with my communication. I
no longer see the average sleep time at the end of each week, only the
score. How do I access that information?
Best Answer
0 Votes

‎09-13-2019 16:45

In response to dscsmbhh

‎09-13-2019 16:45

It's still there,  but a bit hidden.  Tap the sleep tile;  then scroll right on the top bar charts to last display; then tap the 'enlarge' icon - the box near top right composed of 4 outward pointing arrows.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎09-13-2019 16:50

In response to JohnnyRow

‎09-13-2019 16:50

Got it! Thanks so much for your help.
Best Answer
0 Votes