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Is it possible to edit erroneous steps?-Charge 2

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‎04-04-2022 10:41 - last edited on ‎04-11-2022 16:31 by Fitbit Moderator

‎04-04-2022 10:41 - last edited on ‎04-11-2022 16:31 by Fitbit Moderator

My Charge 2 logged 116,883 steps on April 1. I definitely did not walk this many steps, and even if I did, my Fitbit was being charged that day. I've tried editing this in the Android app and the web page, but can't find a way to do it. How do I fix this?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎04-11-2022 16:29

‎04-11-2022 16:29

Welcome to the Fitbit Community, @sarodrig.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

Have a nice day.

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