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Is my fitbit bricked?

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‎09-10-2019 17:36 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-10-2019 17:36 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My fitbit was interupted mid update.  The screen comes up with the date, step count and an update line that appears to be about 80% complete.  I can push the button and get either a vibration or this screen.  I've tried Rebooting and resetting without any success.  I read that disassociating the device from my account and reinstalling might help.  The phone finds the ftbit but can't complete the setup due to needint a four digit code.  With the screen frozen no code shows up.  The fitbit will vibrate but I can't go any fruther.  Is there a generic code to get past this and hopefully be able to reconnect and restart or complete the update?  

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‎09-10-2019 20:21 - edited ‎09-11-2019 02:28

‎09-10-2019 20:21 - edited ‎09-11-2019 02:28

There is not a generic code. Your Best bet is to contact support. Use the help link at the top of the forum

 

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎09-11-2019 16:26

In response to WendyB

‎09-11-2019 16:26

I tried the help desk and their suggestion was to let the battery completely discharge and see if the device would reset.  That means waiting at least a week for the darned thing to discharge.  Has anyone tried this for a fix?

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