Issues with heart rate monitor on my Charge 2

[BriGuyCali]

I have been a loyal Fitbit owner for four years.  Throughout those four years, I have owned a Fitbit Force, Fitbit Charge HR, Fitbit Charge 2, Aria, and Aria 2.  I take extremely good care of all my gadgets and devices, and rarely have a problem with any of them.  Yet, I have had issues with every Fitbit device I have owned and have had to have warranty replacements on them, the majority of the devices of which had problems more than once.  

Fitbit Force had the contact dermatitis issue (which I ended up having to deal with), which Fitbit thankfully recalled. The rubber on the band of my Fitbit Charge HR started coming up by the screen, and the button on the side just fell off (without the tracker ever being hit, dropped, or damaged in any way).  Got a replacement Charge HR, and the rubber again started lifting up by the screen.  I purchased a Charge 2, and had a similar issue with the rubber coming undone on the straps.  Replacement bands were sent, but after a few months, it started happening again.  Got another set of replacement bands, and again, a few months later, same thing.  I ended up having to get metal Milanese loop band for it so I wouldn't have to deal with the issue anymore.  Now recently, with less than two years of owning my Charge 2, and the Heart Rate monitor stopped working.   I also had an Aria scale, which produced an error reading in less than a year of ownership.  Received a replacement, and after a few months, the same issue happened again.  Then received an Aria 2 scale, and while it was still functioning properly, the issue now was with the glass, that somehow discolored and the etched design started wearing off -- an issue that never happened on the original Aria scale.  All of these issues happened without user error, improper use, or damage to the devices.  

Unfortunately, since my Charge 2 is out of warranty, they are refusing to do anything about it.  And while I understand it is out of warranty, I do expect that a product can work properly for at least 2+ years.  Not only that, but given the fact that I have had so many issues with all of their other products, yet still remained a loyal customer, you would think they would do something.  But they haven't. 

So just wanted to let people know of my experience, and also let anyone at Fitbit who may read this know of my experience as well, because as a result, I am now going to look at other fitness product.

Moderator edit: Subject for clarity 

[HeydyF]

Hi @BriGuyCali, welcome to the forums. Oh! I'm sorry to hear about your experience with some of the Fitbit devices, 'cause it seems that you have had some inconveniences with them. On the other side, I want to thank you for taking the time to contact our Support team. Now in regards of what they said to you, they are just trying to see what are your options under warranty. As you already know, warranty changes depending on the date of purchase of your products and your country of residence. 

Please note that we take every comment and feedback for the Fitbit customer service and devices into consideration. This has not gone unnoticed and be sure that I will pass this along. 

If you have further comments, let me know! 

[BriGuyCali]

I really would like to know what can be done about this. I am assuming if
you check my support history you will see all the RMA's I have had to do.

With my FitBit Charge 2 specifically, as you can tell if you look at my RMA
history, the rubber straps for it kept peeling up after only a few months.
All I got was replacements, and the same thing would keep happening. So
that issue was never resolved. Now I started having issues with the HR
monitor. In regards to the Fitibt Charge HR, I had a similar problem with
the rubber peeling up (and the button falling out), and even with the
replacement, the rubber started peeling up. Even with that, I still
decided to purchase a Charge 2 after that.

I have been a loyal customer despite all the issues I have had, but
unfortunately my patience has been wearing thin, and I think most would
agree that is understandable. Only being presented discounts as a response
is quite upsetting. I really would like to know if FitBit is willing to
anything else. If not, I think I may have to look elsewhere for my fitness
and health tracking.

[1Melissa]

I love how all, and I mean all, moderator comments are filled with a bunch of words that are completely unhelpful in every way. You have detailed every problem and no solutions are given for even one problem. 

My 5th band in one year is currently coming apart and the HRM works 10% of the time on my Charge 2. When the HRM does show a number it’s wildly inaccurate. I was sent another Charge 2, just the device with no band, in a plain brown envelope with no padding whatsoever. Heart rate again practically nonexistent. If I’m jumping rope it gets to maybe 120 when it should be 150-160. I have tried everything under the sun for the HRM and treat my bands like a baby. I had a Zip in my drawer in its original packaging for a year and took it out to use it when my One broke. It fell apart after 3 days. As in it came apart in pieces with dried glue showing on the surfaces. Warranty expired of course so that was $60 down the drain. I don’t even contact Fitbit any more because they just keep asking over and over and over if my heart rate is showing 2 blank lines. Yes, that is what it shows when no heartbeat is registering. Or the moderators give some canned answers. I’ve had Fitbits for 6 years but it’s time to move on because this is just ridiculous. Good luck to us and the many, many, many others having issues.