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Lines on Charge 3 screen

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‎11-02-2020 12:54 - last edited on ‎11-03-2020 04:23 by Fitbit Moderator

‎11-02-2020 12:54 - last edited on ‎11-03-2020 04:23 by Fitbit Moderator

Lines across screen, making it difficult to see.

Tried restarting as well as long restart and changed screen. Originally worked however lines are now reappearing and the reset/long reset and clock face change is no longer working.

 

 

Moderator edit: updated subject for clarity

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‎11-03-2020 04:20

‎11-03-2020 04:20

Hi @Emmam1601, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 has lines across and it's hard to read. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-03-2020 04:49

In response to JuanJoFitbit

‎11-03-2020 04:49

Hi,
My Charge 3 has malfunctioned.
I set it to charge and when I picked it up, the scree is white and non-responsive. E-mail help is disabled, live help from Latvia isn't accessible.

I tried to file for a warranty change but can't find that either. Help?

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