help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Logging issues with my Fitbit account

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-17-2020 20:15 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-17-2020 20:15 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

I was logged out of my account when I tried to login it wanted me to create an account as if I never had one. I tried the forgot password and never received an email. I had to create a new account but lost all my history and friends. Now I’m deleting it but it’s the same email I had with my original account to begin with. 

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-17-2020 22:43

‎01-17-2020 22:43

Please contact support so they can look into your account. Use help link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

Best Answer
1 REPLY 1

‎01-17-2020 22:43

‎01-17-2020 22:43

Please contact support so they can look into your account. Use help link at top of forum

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer