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Lost Walk activity information

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‎02-27-2020 18:55 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎02-27-2020 18:55 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

This last Tuesday I did a lot of walking. My data was there and now it's gone. I have restarted my Fitbit and re-synced. I have a Charge 2. Thank you.

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎02-28-2020 19:10

‎02-28-2020 19:10

Hi @Hvnlyangel1966, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for the details that were shared with me. To better assist you with this, can you please let me know if the information that's gone was from your Charge 2 or from your account? In other words, did you successfully synced your device after your walk activity? Keep in mind that if such information was unfortunately lost, you can always manually log it following the steps that are specified on: How do I add, edit, or delete Fitbit data and activities? 

 

Keep me posted and let me know if you have any additional questions.

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‎02-28-2020 19:52

In response to RicardoFitbit

‎02-28-2020 19:52

The data was there that night. When I got back home to share my data, it was gone.


Sent from my T-Mobile 4G LTE Device
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‎02-29-2020 05:32

In response to Hvnlyangel1966

‎02-29-2020 05:32

Do you see your data on Fitbit.com 

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‎02-29-2020 11:55

In response to Rich_Laue

‎02-29-2020 11:55

Yes. Just not the app.

Sent from my T-Mobile 4G LTE Device
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