help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Major issue with charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-14-2020 05:26 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-14-2020 05:26 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

My daughters charge 3 has a black screen.

 

I’ve done the press the button for 8 seconds, got the smiley face, unplugged and nothing.

 

cant get it to sync to the app, can’t see it on the phone.

 

this has happened before but now it’s unresponsive, for the money it costs this is getting silly now!

 

please help!

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎04-14-2020 07:58

‎04-14-2020 07:58

Contact Customer Support.

Best Answer
0 Votes

‎04-14-2020 18:07

In response to SunsetRunner

‎04-14-2020 18:07

I’ve been in contact with customer support every day since April 10th.  They have me go through all sorts of steps and none have fixed the glitch.  In fact, the charge 3 wouldn’t even do a hard restart.  I even took a video of what I was doing to share with customer support and they admitted I was following their steps.  Something Fitbit did recently is killing charge 3s.  I refuse to believe that it was purposefully done to force people to upgrade; I have too much faith in humanity for that to be the case.  

Best Answer

‎04-15-2020 04:49

In response to EdwardCSmith

‎04-15-2020 04:49

I've had a replacement and its happening again, very frustrating.  It does make you wonder with the 4 coming out!

Best Answer
0 Votes